Account Information
Click here. You will be prompted to log in with an existing account or register a new one.
Yes! On the login page, click “Forgot your password?” Enter the email address you used to create the account and we will send you a password recovery email within 10 minutes with instructions.
If the email does not appear, check your SPAM folder.
Customer support is available 24/7 for further assistance. Email us at support@cosmofactor.com
Login to your CosmoFactor account. Click the “Edit” link to change your password, billing or shipping address, or credit card information.
We keep your information secure. We do not sell, rent, or otherwise transfer your personal information to third parties. Please see our privacy policy for more details.
To stop receiving emails from us, click “Unsubscribe” located at the bottom of any email you receive from CosmoFactor.
It’s simple! When you create a CosmoFactor account, every $1 you spend earns you 1 point. Once you earn 500 or more points, you can use them at checkout toward any CosmoFactor order.
Order Status
To review the status of any order or reorder, login to your account and click “Orders”.
Please note, that any orders placed while not logged into your account will not be visible and cannot be added to your account.
We have received your order and your credit card has been authorized.
Our facility has received your order and we are preparing it for shipment. Order changes or cancellations cannot be made at this time.
Good news! Your order has left our facility and is on its way to you!
Once you have notified us of your intent to place a return and we have received the item(s), the order status will be changed to “Refunded.”
You can modify your order before it has been placed by clicking on your shopping cart. Once an order has been placed, it cannot be modified or canceled. You can, however, return any items ordered in error, with free return shipping, and receive a full refund with our 100% satisfaction guarantee.
Product Information
Yes! With CosmoFactor, you will receive the same exact brand-name products, backed by our 100% Satisfaction Guarantee.
Every product CosmoFactor sells is brand new, authentic, and guaranteed. All merchandise is stored in a state-of-the-art, temperature-controlled facility. We do not sell fakes, imitations, knockoffs, or expired products. Ever. We promise you will always receive fresh, quality merchandise.
Always! Every product we sell is the exact same product available in leading departments or cosmetic stores.
We’re always adding products and love to hear what our customers want! Click here to let us know what you’re looking for and we will email you when it arrives in stock.
Easy! Send an email to our Brand Management team at support@cosmofactor.com to get the ball rolling. Disclaimer: Ingredient lists are as available by the brand (or retailer) at the time of publishing. Please always check product packaging, if it exists, for the ingredient list applicable to the product you’re purchasing, or the brand or retailer’s website for the most up-to-date ingredient list.
Payments
Once you place an order, we will pre-authorize the full amount of your purchase plus applicable sales tax and shipping in order to verify your billing address and payment information. We will only collect the actual purchase amount when the order is shipped from our facility.
We accept Mastercard, Visa, American Express, and Discover credit cards. We also accept PayPal, Apple Pay, Klarna, and most debit cards.
If you receive an error message while attempting to process a payment for your credit or bank card, please attempt the following steps:
Double-check that the billing address for the credit or debit card matches your account billing address.
Try re-entering your CVV or security code and verifying the card is current with available balances.
If you receive a second error message, please contact your supporting financial institution for further assistance.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, items must be:
- New and unused
- Unopened and sealed
- In their original packaging and condition
Opened, used, or unsealed products are not eligible for return.
Approved refunds will be issued to the original payment method after the returned items are received and inspected.
Returns requested more than 30 days after delivery are not accepted.
Certain exceptions may apply. Please contact us if you have any questions regarding your order.
For health, hygiene, and safety reasons, certain products are only eligible for return if they are unopened, unused, and have all original seals and packaging intact.
This includes intimate care products and items such as underwear, lingerie, socks, hosiery, and other hygiene-sensitive products.
Any item that has been opened, used, worn, tested, or had its original seal removed is not eligible for return.
We appreciate your understanding as we work to protect the health, safety, and peace of mind of our customers.
Contact our Customer Care team within 30 days of your delivery date to initiate a return request. Please provide your order number, the item(s) you wish to return, your reason for the return, and photos if the item arrived damaged, defective, or incorrect.
All returned items must be unopened, unused, sealed, and in their original packaging with all boxes, tags, accessories, and components included. Once your return request is reviewed and approved, we will provide return instructions and a return shipping label when applicable.
CosmoFactor reserves the right to review return activity and may limit or refuse returns in cases of suspected misuse or abuse of the return policy.
We reserve the right to limit or refuse returns and refunds if:
- The item has been opened, used, tested, worn, or is no longer sealed.
- The return is requested more than 30 days after the delivery date.
- The item was not purchased directly from CosmoFactor.
- The item is not returned in its original packaging or is missing original boxes, seals, tags, accessories, or components.
- The returned item does not match the item originally purchased.
- We identify excessive return activity, misuse of our return policy, or suspected fraudulent activity.
We understand that unexpected issues can arise and our Customer Care team is here to help. If you have any questions about your return eligibility, please contact us before sending your item back.
Shipping
We ship orders to the Continental US and to Hawaii, including PO Boxes, and APO/FPO addresses. In order to ensure timely delivery, some orders may arrive in multiple packages.
Free Shipping includes all shipping charges, handling, order processing, item selection, packaging, and transportation of items, regardless of the package weight. Our standard shipping is by the United States Postal Service (USPS) and it’s always free for orders of $49 and over (after discounts and before taxes). Free shipping delivery can be expected within 2 to 8 business days, depending on your location, with deliveries made Monday through Saturday.
No, we do not have any expedited shipping.
If you would like your shipping address to be updated after placing an order, please email support@cosmofactor.com with your order number and the new shipping address. While we will try to update your details before fulfillment, we cannot guarantee any requested changes. If an incorrect address is provided at checkout and your package has already been shipped and/or delivered, we will not be held responsible for this package. If your order has shipped but has not yet been delivered, we suggest reaching out to the mail carrier directly and requesting a package intercept, having it returned to the sender, or having it forwarded to the correct address.
We are unable to ship to multiple addresses in a single order. You can, however, customize shipping locations by placing a separate order for each shipping address.
In order to provide you with the fastest shipping, we ship your items as they become available. The order history in your account will provide you with more information.