Last Updated: January 2026
Introduction
CosmoFactor (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect from visitors and customers (“you”), how we use it, how we share it, and the rights and choices available to you regarding your personal information.
This Privacy Policy applies to information collected through our website, mobile services, communications, and related services. It does not apply to third-party websites or services that we do not control.
Categories of Personal Information We Collect
“Personal Information” means information that identifies, relates to, describes, or could reasonably be linked to you or your household. We may collect the following categories:
Basic Identifying Information
Name, postal address, email address, phone number, account name, username, or similar identifiers.
Device Information and Unique Identifiers
IP address, device identifiers, cookies, pixels, beacons, mobile advertising identifiers, and similar technologies.
Internet or Network Activity
Browsing history, interactions with our website, emails, advertisements, and shopping activity.
Geolocation Data
Approximate location information such as city, state, country, or region derived from IP address. We do not collect precise real-time GPS location unless you explicitly provide it or enable such functionality.
Payment Information
Payment details necessary to process transactions. Payment card information is processed securely by third-party payment processors. CosmoFactor does not store full credit or debit card numbers.
Commercial Information
Products or services purchased, returned, exchanged, or considered.
User Content
Communications with us, reviews, survey responses, testimonials, images, videos, or other content you choose to provide.
Audio and Visual Information
Customer service call recordings for quality assurance and security purposes.
Inferences
Information derived from other personal data to create a profile reflecting preferences or purchasing behavior.
Purposes for Collection and Use
- To process and fulfill orders and provide requested products or services
- To communicate with you about orders, accounts, or customer support inquiries
- To send marketing, promotional, and transactional communications
- To administer rewards, loyalty, promotions, or similar programs
- To conduct analytics, research, and improve our website and offerings
- To prevent fraud and enhance security
- To comply with legal obligations and enforce our terms
- To protect the rights, safety, and property of CosmoFactor and others
SMS and Mobile Messaging Privacy
CosmoFactor may offer mobile messaging programs, including promotional messages, transactional notifications, and abandoned cart reminders via SMS. When you opt in to receive SMS messages, we collect and use your phone number and related interaction data solely to deliver these messages.
Phone numbers collected for SMS communications are not sold or shared for third-party marketing purposes. You may opt out at any time by replying STOP or by contacting info@cosmofactor.com.
Abandoned Cart Tracking
CosmoFactor uses cookies, pixels, and similar technologies to track items placed in your shopping cart, including when a cart has been abandoned. This information is used to determine when to send cart reminder messages via email or SMS if you have opted in.
Cookies and Tracking Technologies
We use cookies and similar tools for essential website functionality, analytics, personalization, advertising, and cart functionality. You can manage cookie preferences through your browser settings.
Sources of Information
- Directly from you when you make a purchase or create an account
- Automatically through cookies and tracking technologies
- From service providers and partners that support our operations
- From social media platforms when you interact with our content
Data Retention
We retain personal information only as long as necessary to fulfill business purposes, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and applicable laws.
Sharing of Personal Information
We may share personal information with service providers such as payment processors, shipping carriers, analytics providers, marketing platforms, and customer support vendors. These parties are contractually required to protect your data.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may also disclose information if required by law or in connection with a business transaction such as a merger or acquisition.
Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent.
California Privacy Rights (CCPA / CPRA)
California residents have the right to request access, correction, deletion, and information about the use and disclosure of their personal information. You may also opt out of the sale or sharing of personal information.
Requests can be submitted by emailing info@cosmofactor.com. We will verify requests before processing them.
Do Not Sell or Share My Personal Information
You may opt out of the sale or sharing of your personal information by contacting us at info@cosmofactor.com.
Right to Non-Discrimination
We do not discriminate against individuals who exercise their privacy rights.
Notice of Financial Incentives
CosmoFactor may offer rewards, discounts, or promotional programs. Participation may require providing personal information. You may withdraw at any time by contacting customer service.
European Economic Area & United Kingdom (GDPR)
If you are located in the EEA or UK, you have rights to access, correct, delete, restrict, or object to processing of your personal data, and to data portability. Data may be transferred to and processed in the United States under appropriate safeguards.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at info@cosmofactor.com.